This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, in full compliance with the General Data Protection Regulation (GDPR).

1. Data Controller

The entity responsible for processing your personal data is:

Company Name: ТОВ «Торговий Дім «Роял Груп» (TOV "TD Royal Group")
Registered Address: 65031, Odesa, Mykoly Borovsky St., bldg. 28-K, office 301, Ukraine
EDRPOU Code: 39099210
Contact Email: office@royal-group.com.ua

2. What Personal Data We Collect

We only collect personal data that you voluntarily provide to us through the forms on our website. This may include: name, phone number, and any message you choose to provide.

3. Purpose and Legal Basis of Processing

Contractual Necessity (Art. 6(1)(b) GDPR): To process your applications and respond to your requests.
Legitimate Interests (Art. 6(1)(f) GDPR): To improve website performance and ensure IT security.
Consent (Art. 6(1)(a) GDPR): For non-essential cookies and communications where explicitly consented to.

4. Secure Data Architecture and Third Parties

Storage: All personal data is transmitted securely via HTTPS.
Internal Routing: Form submissions are routed to our management team via internal channels.
Third Parties: We do not sell your data. We only share data with verified service providers under a Data Processing Agreement (DPA).

5. Data Retention Period

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. When data is no longer required, it is permanently deleted.

6. Your Rights Under GDPR

Right of Access: Request a copy of the personal data we hold.
Right to Rectification: Request correction of inaccurate data.
Right to Erasure: Request deletion of your personal data.
Right to Restriction: Request restriction of how we use your data.
Right to Data Portability: Request transfer of your data.
Right to Object: Object to the processing of your data.
Right to Withdraw Consent: Withdraw consent at any time.

To exercise any of these rights, contact us at office@royal-group.com.ua. We will respond within 30 days.

7. Right to Lodge a Complaint

If you believe our processing infringes data protection laws, you may contact:

National Commission for the Protection of Personal Data (Ukraine)

Address: 27 Vyshnova Volynska St., Kyiv, 01001, Ukraine

Email: plsk@protect.gov.ua

Website: protect.gov.ua

8. Contact Us

For questions about this Privacy Policy, contact us at office@royal-group.com.ua.